Bank of America emphasizes artificial intelligence as a core driver of productivity and revenue growth. This focus follows CEO Brian Moynihan’s participation in the Goldman Sachs Financial Services Conference on December 10, 2025. The bank maintains a multi-billion dollar investment in AI and new technologies.
AI tools are widely adopted by employees to automate tasks and enhance client services, yielding significant efficiency gains. Bank of America leadership noted in late 2025 that AI reshapes operations across the firm, including wealth management and software development.
The bank’s strategy focuses on reskilling its workforce for higher-value activities. This approach aims to increase the number of clients relationship bankers can manage. BofA contrasts this strategy with competitors who have more openly linked AI adoption to headcount reductions.
Bank of America’s 2026 market outlook anticipates stronger global growth driven by AI. The bank views this trend as the beginning of a major new investment cycle.