Booking Holdings' (BKNG) subsidiary, OpenTable, has announced a new partnership with Hostie, a platform that utilizes artificial intelligence to streamline communication in the hospitality industry. The collaboration will integrate Hostie's AI-driven voice technology into OpenTable's system, aiming to improve how restaurants manage customer interactions and reservations. The integration allows restaurants to automate the handling of phone calls and booking requests in over 20 languages, through both voice and text. This system is designed to reduce manual work for restaurant staff by automatically syncing booking information and providing instant notifications for special requests, allowing employees to concentrate more on in-person guest services. While this is a notable operational enhancement for restaurants using OpenTable, there has been no significant market reaction or analysis reported regarding the financial impact on Booking Holdings. The news focuses on the technological and efficiency benefits for the restaurant clients within the Booking ecosystem.
Booking Holdings' OpenTable Integrates with Hostie to Enhance Restaurant AI Capabilities
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