Cognizant announced the general availability of Workflow Agentic Processing and Enterprise Model Context Protocol (MCP) Servers for its TriZetto Facets® and QNXT™ healthcare core administration platforms. This new capability utilizes AI agents to automate routine pended claims, reducing manual review, decreasing administrative burdens, and speeding up processing times. Complex cases and denials will still be routed to human reviewers.
The enhancement is part of Cognizant's broader AI strategy for its TriZetto portfolio. The company also released a library of over 100 MCP tools. These tools allow health plans to expand their AI initiatives using TriZetto data. The TriZetto platforms are significant in the U.S. healthcare market, supporting over 200 million members. They process more than $500 billion in annual healthcare claims and other workflows.