A recent global survey has brought to light growing frustration among Oracle Database customers concerning the quality and cost of the company's support services. The study, which polled over 200 Oracle Database professionals, found that a large majority are dissatisfied with what Oracle offers. Key complaints include excessively high support costs, with 63% of respondents citing this as an issue, and slow resolution of problems, which 87% indicated was problematic for their organizations. This widespread dissatisfaction is prompting a significant portion of Oracle's customer base to look for alternatives. According to the survey findings, one in four organizations are already utilizing third-party support providers, and another 30% are considering making the switch. The primary areas where users are seeking external help include cloud database management, data migration, and performance tuning, signaling a potential shift in the database support market.