On October 16, 2025, Atlassian implemented previously announced changes to its Jira Service Management Cloud offering, moving advanced incident, problem, and change management features exclusively to the Premium and Enterprise plans. Features such as incident conference calls, major incident management, post-incident reviews, and automated risk assessments are now no longer available in the Standard plan. Customers on the Standard plan using these features were given a 12-month grace period on their next renewal on or after October 16, 2024, after which they will need to upgrade to maintain access. This adjustment is part of a broader strategy that also saw price increases for various Cloud products take effect on October 15, 2025, reflecting Atlassian's ongoing investment in AI, integrated workflows, and enterprise capabilities.