American Airlines is launching a new program, reportedly called Me@Work, to evaluate flight attendant performance. The system evaluates employees using data collected over the previous 12 months.
The system incorporates customer feedback from Net Promoter Score (NPS) surveys. The program also tracks operational contributions and flight delays specifically attributed to flight attendants.
The initiative aims to increase employee accountability and provide performance feedback. However, critics raise concerns regarding fairness and potential negative impacts on staff morale.
Skeptics question the accuracy of scoring individuals on metrics influenced by external factors or other crew members. American Airlines has not yet clarified the specific rewards or repercussions associated with the scores.