Amazon discontinues the Amazon One palm-recognition payment system. The decision stems from limited customer use.
Amazon plans to progressively remove the palm-reading devices from all physical locations. The final deadline for complete service withdrawal is June 3, 2026.
Amazon will delete all customer data associated with the Amazon One service following the shutdown. Removal of the palm readers will occur before the June deadline in some stores.
The move signals a pivot in Amazon’s physical retail strategy, marking a retreat from its futuristic in-store technologies.