The Home Depot launched AI-powered phone agents to accelerate customer support across U.S. stores. The system utilizes Google Cloud's Gemini Enterprise for Customer Experience. These agents use natural conversation to bypass traditional phone menus.
A pilot program tested the technology across 50 stores. The AI identifies call reasons in under 10 seconds. This performance is four times faster than previous menu-based systems.
The technology includes real-time translation for non-English speakers. The Home Depot will deploy the system to all U.S. stores over the next year.