Microsoft CEO Satya Nadella expressed significant dissatisfaction with the company's AI assistant, Copilot, in recent internal communications. Nadella stated that the programs connecting Copilot with Gmail and Outlook "don't really work" for the most part and are "not smart."
These criticisms highlight concerns that AI functionalities within Office 365 are failing to meaningfully automate work as promised.
To rectify the issues, Nadella is taking an unusually hands-on approach.
He is reportedly becoming personally involved in recruiting top AI talent from competitors, including OpenAI and Google DeepMind. This effort aims to close technical gaps and ensure the product delivers on its strategic importance.