Senator Elizabeth Warren is demanding answers from fintech company Bilt Rewards following significant issues with the relaunch of its rent-rewards credit card. The problems began after Bilt ended its partnership with former issuer Wells Fargo and transitioned to a new banking partner in February 2026. In a letter to Bilt's CEO, Warren cited numerous customer complaints that emerged during the troubled changeover.
Customers reported that rent and mortgage payments were delayed, rejected, or never delivered, and that they struggled to get help from customer service. Warren is requesting data on how many users were affected and is questioning the company's reliance on an AI chatbot for support. The inquiry also raises concerns about whether the new card's payment system complies with the Credit CARD Act of 2009.