Airbnb’s AI assistant now resolves approximately one-third of customer support issues in the U.S., Canada, and Mexico without human intervention.
The automation currently applies to inquiries submitted in English, French, and Spanish.
CEO Brian Chesky stated the development aligns with a broader strategy to transform Airbnb into an AI-first application.
The technology has reduced resolution times for common issues while managing a high volume of inquiries.
Airbnb plans to expand its AI customer support globally following these results.
The company will introduce voice-based AI agents in additional languages later this year.