Amazon Web Services (AWS) launched two AI-powered business applications, expanding the Amazon Connect portfolio beyond contact center services. The new offerings, Amazon Connect Decisions and Amazon Connect Talent, target the logistics and recruitment sectors.
Amazon Connect Decisions helps companies manage supply chains by forecasting demand and disruptions using Amazon’s proprietary logistics models.
Amazon Connect Talent facilitates high-volume hiring through AI agents that conduct and score voice-based interviews. The application presents recruiters with anonymized, skills-focused candidate results.
This expansion signals a broader AWS strategy to compete directly in the enterprise software market.