Salesforce began rolling out its Spring '26 Release. AI, data, and automation capabilities become generally available on February 23. The company is deploying updates in phases to production environments.
The release supports Salesforce's "Agentic Enterprise" strategy. This model pairs human employees with AI agents to improve productivity.
The update unifies sales, service, and data intelligence. New features include an AI-powered Sales Workspace and Proactive Service tools. The release also features an updated Shield Experience.
These tools provide intelligence and automation to scale customer success. The platform focuses on AI-driven productivity and automated workflows.