Salesforce completed its $3.6 billion acquisition of Fin, the AI customer service firm formerly known as Intercom. This transaction follows the initial deal announcement from June 2026. The investment strengthens Salesforce’s AI-powered service offerings and its Agentforce platform.
Fin currently serves a customer base of more than 30,000 companies. Its AI agent resolves an average of 76% of support queries across chat, email, and voice. The technology utilizes Apex, a proprietary suite of AI models.
Salesforce will integrate Fin’s team and technology to accelerate the deployment of autonomous service agents.