Salesforce South Asia chief Arundhati Bhattacharya noted a significant shift in AI adoption among Indian enterprises. Companies are moving from experimental pilot projects to coordinated deployment of autonomous AI systems. Bhattacharya stated that the next phase will see AI agents taking ownership of outcomes and operating proactively across business functions.
Bhattacharya emphasized that AI cannot be a "black box" as Indian companies increasingly rely on it for core operations. She stressed the critical need for AI systems to be explainable and secure. These systems must augment human judgment rather than replace it. This focus on trust and accountability is essential for scaling digital workforces effectively.