Salesforce secured a contract with the U.S. Department of Veterans Affairs valued at up to $1.6 billion. The agreement features an initial one-year term with two optional one-year renewals. This deal builds on a decade-long partnership to modernize service delivery for millions of veterans.
The VA will utilize Salesforce platforms, including Missionforce, to expand AI capabilities and integrate data. These tools aim to reduce administrative burdens and improve collaboration across the agency.
The initiative targets a reduction in medical appointment scheduling from an average of 28 days to just minutes. This deployment focuses on streamlining processes and cutting wait times nationwide.