Salesforce published its "AI Fluency Playbook," a guide designed to help businesses integrate artificial intelligence into the workforce. The playbook aims to enhance productivity and efficiency.
Salesforce terms the core concept "AI fluency," which builds confidence and competence in collaborating with AI. The guide helps customers and their employees effectively measure the results of human-AI collaboration.
Nathalie Scardino, Salesforce's Chief People Officer, noted that business leaders focus on unlocking the full potential of agentic AI to deliver results. The new framework responds to this need, providing structure for companies to scale AI implementation successfully.
This initiative positions Salesforce as a guide for customers navigating the ongoing technological transformation within the workforce.