Salesforce experienced a global service disruption on September 16. The outage coincided with the annual Dreamforce conference in San Francisco. Customers in the U.S., Europe, and Asia reported login failures and severe delays. Users could not access core services or create new support cases.
An internal login service stalled requests and consumed server resources. Engineers validated a solution on a test instance before deploying a fleetwide fix. The disruption occurred as Salesforce showcased new AI initiatives to thousands of attendees.