Salesforce articulates a major shift in the enterprise AI landscape, moving the focus from showcasing possibilities to ensuring dependability. The company notes that customer conversations now prioritize whether AI is trustworthy enough for core business operations. Salesforce emphasizes creating an architecture that ensures AI operates strictly within business rules and policies.
This strategy is gaining traction. Over 18,500 organizations have started using the platform to become 'Agentic Enterprises'. Furthermore, the company’s Agentforce 360 has processed over 3.2 trillion tokens.
Usage surged in the latter part of the year, signaling growing customer deployment in real-world workflows. This deployment aims to drive sales and service productivity.