Delta Air Lines reportedly rejected SpaceX's Starlink for in-flight internet service. SpaceX CEO Elon Musk attributes the decision to a disagreement over user experience.
Delta requested a portal for customer access. Musk described this requirement as "painful, difficult and expensive." SpaceX requires a seamless, portal-free connection.
Delta may partner with Amazon's Low Earth Orbit (LEO) satellite project. This decision diverges from other airlines currently adopting Starlink.