ServiceNow deployed its own agentic AI internally to reinvent operational workflows. This implementation serves as a case study for enterprise customers.
Chief Digital Information Officer Kellie Romack reported that sales commission queries now take eight seconds. This process previously required four days.
ServiceNow expanded its workforce from 14,000 to nearly 30,000 employees without a proportional increase in operational staff.
Each HR business partner now supports 1,000 employees. This capacity previously stood at 400 employees.
These internal AI initiatives generated $355 million in value.