Uber Technologies Inc. is cutting 10% of its customer service division. The company announced the layoffs to its community operations team on July 22, 2026. This move marks the first time Uber has directly attributed job cuts to AI efficiency.
An internal memo described the existing organization as too complex and siloed. Leadership aims to simplify the structure to better scale AI technology for customer support. Uber is also requiring affected remote employees to relocate to company hub offices.