Australia's competition watchdog, the ACCC, has initiated legal proceedings against Microsoft, accusing the tech giant of misleading approximately 2.7 million Australian customers. The lawsuit alleges that Microsoft misrepresented subscription options and price increases after integrating its AI assistant, Copilot, into Microsoft 365 Personal and Family plans. The ACCC claims that Microsoft failed to inform subscribers of an option to retain their existing plan features at the previous, lower price without Copilot, known as "Classic" plans. Instead, customers were allegedly presented with a choice to either accept the higher-priced, Copilot-integrated plans or cancel their subscriptions entirely. The regulator alleges that Microsoft deliberately omitted information about the Classic plans to steer consumers toward more expensive subscriptions. The legal action pertains only to the consumer-focused Personal and Family plans and does not involve business or enterprise subscriptions.
Microsoft Sued by Australian Watchdog for Misleading 2.7 Million Customers
MSFT
Related News
MSFT
Microsoft Trades Near $399 as Tech Sector Rallies on Economic Resilience
MSFT
OpenAI Nears Record $100B Funding at $850B Valuation to Fuel AI Infrastructure
MSFT
Microsoft Announces 240 New Marketplace Offers; Stock Up 1.06% Amid Broader Market Decline
MSFT
Reliance’s JioHotstar Taps OpenAI for India’s First ChatGPT-Powered Streaming Search
MSFT